Shipping Policy - Instill Natural Skincare, Handmade on Waiheke Island, New Zealand
Location
All Instill products are handcrafted in small batches on Waiheke Island, so it’s important for you to know these details before you place an order. Currently I ship to addresses throughout New Zealand, including rural delivery addresses (please allow extra time for rural areas, see below). Should you wish to purchase products from outside of New Zealand, please get in touch at paola@pandpdashwood.com
Timing
Because everything is made, distilled or blended by hand in small batches (and sometimes to order), please allow 10 business days for your order to be prepared before it's dispatched. During busy periods or for custom-made items, this may take a little longer, I'll let you know if that's the case.
Delivery timeframes
Once dispatched, estimated delivery times are:
Metro areas: 7 business days
Rural addresses: 12 business days
Waiheke Island / local pickup: 5 business days or pickup option
These are estimates provided by our courier partners and aren't guaranteed, please allow extra time during peak periods (e.g. Christmas), adverse weather or ferry disruptions, which can occasionally affect Waiheke-based dispatches.
Shipping costs
SHIPPING COSTS: A flat shipping rate of $12 applies to all orders under 1kg. Free shipping applies on orders over $175.
Courier tracking
Orders are sent via NZ Post. Once your order is dispatched, you'll receive a confirmation email with tracking details so you can follow its journey to you.
Delivery address & missed deliveries
Please double-check your delivery address at checkout as I'm not able to redirect a parcel once it's with the courier. If a delivery is missed, the courier will generally leave a card with instructions for redelivery or collection. If a parcel is returned to me as undeliverable due to an incorrect address, I'll be in touch to arrange redelivery and additional shipping costs may apply.
Damage during transit
If your order arrives damaged, please contact me at paola@pandpdashwood.com within 2 days of delivery with photos of the packaging and product, and I'll sort out a replacement or refund in line with our Refund Policy.
Contact
If you have any questions about this policy, please get in touch at:
Instill Waiheke
Updated: 17/9/1926